In this age of fast-changing technology, email is the preferred and often most efficient form of business communication. Many organizations overlook the etiquette framework that should be in place when using this essential business communications tool.
35% of workers said they received high levels of emails that were either time-wasting or unnecessary. This evidently points to the volume of emails that are directed to people without a clear purpose.
In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilized efficiently in the workplace.
YOU WILL LEARN HOW TO
This training course will provide you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with efficient email structures, creating signatures and templates and more.
Learn how to draft emails that are clear and concise and won’t be misinterpreted by co-workers. Or have us customise a training solution that matches your specific organizational requirements.
IMPORTANT COURSE INFORMATION
Upon completing the course, participants will be awarded Strategic Axis certificate.
COURSE OUTLINE
Evaluate Your Email Usage
Workshop Objectives
Evaluate Your Email Usage
Workshop Objectives
Module 2: Introduction to Email Etiquette
Email is Never Secure
Big Brother Maybe Reading Your Email
Productivity is Lost When Cyber-Slackers Log-on
Email Misuse and Abuse May Get You Fired
Email Can Be Embarrassing
Email Abuse Impacts Revenues and Reputations
Email is Easily Misinterpreted
Module 3: Create Structure for Success
Forward-To-CC-BCC
Urgent
! High Importance vs. Low Importance
Subject
Salutation
Introduction – Body – Conclusion
Signature
Draft
Time Delays
Module 4: Rules of Thumb
Useful Subject lines: Tell Me What You Need
One Page View Only
Average 15 Words per Sentence
As Short as Possible – Avoid Extra Words
2 – 3 Lines per Paragraph Maximum
Module 5: Grammar Perfect
Using Spell Checker
Check for Simple Sentences
Use the Active Voice
Use of Punctuation
Use of Emoticons
Use of Text Talk
Module 6: Formatting your Email Message
Email Style
Writing the Email
Selecting Your Format Settings
Choose the Right Font
Select Appropriate Colours
Enhancing Readability
Avoid All Upper – or Lowercase Letters
Arranging Text into Vertical Lists
Sending Attachments with Care
Module 7: Broadcast Emails
Branding
Importance of Branding and Consistent Subject Headings
Module 8: Proofreading Does Pay
A Proofreading Primer
How Peer Review Can Help
Module 9: Polishing Your Cyber Manners
Watch your Cyber Language
Avoiding Sexist Language
Set the Right Tone
Dodging Conversational Pitfalls
Extinguishing Flames
Module 10: Netiquette Guidelines
Reviewing Netiquette Guidelines
Netiquette Guidelines for Managers
Module 11: Managing Email Overload
Controlling Your Inbox Clutter
Module 12: Email Examples
The Good
The Bad
The Ugly
