Customer Experience means the outcome from the interaction between the company and its clients. The quality of clients’ communication with a company defines the general business image and reputation. Due to its apparent importance Customer Experience has become the critical element that can result from success or failure in the existing business environment.
YOU WILL LEARN HOW TO
In this course, participants study all the professional insights on the best praxis of Buyer Experience Management. The course covers all the fundamental topics on how to understand the needs and expectations of your consumers, the overall role of Customer Experience along with specific issues such as how to achieve loyalty and happiness and to deliver the outstanding digital experience. It also provides the skills to act in the multicultural global environment. This course is perfect to gain the wide-ranging overview and knowledge of Shopper Experience and all its essential elements.
IMPORTANT COURSE INFORMATION
Upon completing the course, participants will be awarded Strategic Axis certificate endorsed by ICSA – International Customer Service Association.
COURSE OUTLINE
Essentials of Customer Experience and its Impact on different companies
Understanding and meeting your Consumers Needs and Expectations
Role and requirements of Client Experience Management (CEM)
Exposing the reasons and consequences of Consumers Behaviour Changes
Right designing of Client Experience determined by type of Business
McKinsey method of Client Experience Measurement Pyramid
Defining and setting Professional CX benchmark for your company
Essentials of Customer Experience and its Impact on different companies
Understanding and meeting your Consumers Needs and Expectations
Role and requirements of Client Experience Management (CEM)
Exposing the reasons and consequences of Consumers Behaviour Changes
Right designing of Client Experience determined by type of Business
McKinsey method of Client Experience Measurement Pyramid
Defining and setting Professional CX benchmark for your company
Module 2: Improving Customer Journey
Improving Customer Journey to achieve the excellent Customer Experience
Programs of Happiness and positive attitude Worldwide and in the UAE
Consumers Happiness initiative in Private and Government sectors
Predicting the future of Digital CX and Smart Technologies
Central principles of providing the Excellent Multicultural CX
Setting high Standards of Buyer Experience for Modern Business
Competent evaluation of our company CX from Client point of View
Guide on the Efficient Methods to Deliver Unforgettable CX
Analysing Business Cases and best Praxis of International Companies
