Certified KPI Professional. Selection and data gathering is considered by practitioners all around the world to be the most challenging aspects of working with Key Performance Indicators (KPIs).

A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results collected, and centralized performance reports.

KPI and performance measurement development is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success.

Performance measures, or KPIs, are a crucial part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation.

Meaningful and robust KPIs provide insight into whether strategies are working, whether programs, projects, and services are on schedule, on a budget, and delivered effectively.

KPIs focus employees’ attention on what matters most to success and allow for measurement of accomplishments.

The KPI program helps participants who are working to find meaningful KPIs, get true buy-in to performance measurement, align measures to strategy, and use criteria to drive improvement to reach targets.

This program designed for all sectors—business and industry, government and non-profit.

The KPI professional certification program provides participants with practical tools for developing meaningful strategic and operational performance measures, and then build their skills through a series of practical application exercises.

We will teach delegates how to use several tools, including the logic model and cause and effect, that are used by organizations around the world.

Certified KPI Professional course focused on developing know-how in working with KPIs.

Course meant to improve the practical skills in working with KPIs and developing instruments like scorecards, dashboards and KPI documentation forms.

Experience the real business applicability of theoretical concepts regarding KPIs.

You might be interested in other Planning programs as a next step.

YOU WILL LEARN HOW TO

This course aims at providing participants with the science of translating input and output to the outcome.

Through a series of case studies and workshops, the course helps participants learn and apply the fundamentals behind developing robust performance indicators (KPIs) in all functions across all levels.

Numerous case studies and statistics have shown that achievement of strategic and operational goals have a much higher level of success when these goals are measured with the right KPIs.

These KPIs will ensure that progress is measured towards the goal and will check to see if the goal is effectively achieved.

In this course, participants will discover the world of KPIs, their types, uses and how they relate to each aspect of the business.

They will master the step-by-step approach to developing the right KPIs and the proper dashboards or scorecards needed for monitoring and reporting these KPIs to their line managers.

IMPORTANT COURSE INFORMATION

Participants who fully attend this course and complete the test on the last day will receive a Strategic Axis Professional Certificate (SAPC). SAPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.

COURSE OUTLINE

• Introduction to KPIs and Strategic Management
• Different Types of KPIs
• Understanding Strategic Context and Goal Setting
• Developing and Mapping Strategic Objectives
• Creating the Right Performance Measurement Culture to Build Buy-in
• Designing a World-Class KPI Measurement System to Guide the Right Organizational Decisions
• Spotting Problems with KPI Measurement Systems and Identifying Solutions

Module 2: Selecting “Mission Critical” Outcome KPIs

• Evaluating Your Existing KPI Measurement System For Enhancement Opportunities
• Using KPIs in Different Management Areas to Target Performance Plans
• Defining Financial KPIs to Measure Outcome-Based Goals
• Defining Customer Value and Satisfaction KPIs that Result from Operational Excellence
• The Process of Developing Performance Measures

Module 3: Selecting “Mission Critical” Enabler KPIs

• Defining Product and Service Quality KPIs that Target Optimal Industry Standards
• The Eight Dimensions of Quality
• Defining Process and Operational Efficiency KPIs that Drive Internal Activities
• Measuring Society Results that Ensure Sustainability
• Defining Human Capital Performance and Satisfaction KPIs that Support a High-Performance Culture
• Components of Employee Satisfaction Surveys
• The Employee Satisfaction Index
• The Learning and Growth Measurement Framework
• Learning, Innovation and Growth KPIs

Module 4: Performance Measure Development Process

• KPI related terminology
• SMART objectives decomposed by specific criteria
• KPI lifecycle
• Leading vs. lagging KPIs
• Qualitative vs. quantitative KPIs
• Efficiency vs. effectiveness KPIs
• Interdisciplinary systemic worldview
• KPI DNA map
• KPI selection for organizational scorecard
• KPI selection sources
• KPI selection techniques
• KPI alignment approaches
• KPI selection for corporate scorecard
• KPIs cascaded to the functional area
• KPI documentation form functions
• KPI documentation form design
• KPI documentation process
• Organizational KPI libraries

Module 5: Working with targets

• Target setting process
• Targets in practice
• Challenges in working with objectives
• Negative behaviors when setting targets

Module 6: Data gathering and visualization

• Data quality dimensions
• KPI reporting data sources
• KPI activation tools
• KPI activation techniques
• Working with data custodians
• Data collection methods
• Guidelines for designing efficient templates
• Usability regarding visual design
• Guidelines for developing dynamic models
• Usability regarding visual design
• Scorecard and dashboard design

Module 7: Application – Different Types of Measures

• Course Application Project Introduction and KPI Case Studies
• Application: Develop Measures for Your Organization
  • Developing Measures for Strategy Execution
  • Developing Measures for Strategy Execution
  • Developing Measures for Operations
  • Developing Measures for Projects
  • Developing Measures for Programs
  • Developing Measures for Employee Performance
  • Measuring and managing risk: developing KRIs (Key Risk Indicators)

Module 8: Succeeding in the KPI Implementation Project

• Gaining Senior Team Commitment to Drive Execution and Show Commitment
• Establishing a Winning KPI Team That is Diverse and Complementary in Skills
• Embedding a Results-Oriented Culture for the KPI Project
• Setting Up the Right KPI Development Strategy Tailored to the Organization and Its Culture
• Marketing the KPI System to All Employees to Ensure Proper Understanding of Their Roles
• Facilitating the Use of KPIs by Teams in their Working Environments
• Refining KPIs to Maintain Their Relevance in Line with Strategic Pressures